The Flowell Device is very loud – Flowell

This article applies to all Flowell Home and Flowell Home Deluxe devices, if relevant.

If your device is making an unusual amount of noise, it might be because the transport screw is still in your controller. This screw is there to keep the device secure during shipping. To ensure your motor runs quietly, please remove the screw before using it for the first time.

If you need help, feel free to reach out to our team at support@flowell.com.

We will walk you through the process to remove it:

Start by turning off your device and unplugging it from the power outlet.
Look for a flap on the bottom of your control unit.
Underneath that flap, you'll find the transport screw.
Use a screwdriver to remove it for quieter operation.

The alternative is to send the device to us and we will take care of the task and send it back to you.

You won't need the screw anymore, so you can just dispose of it. Your device should now operate quietly, similar to the noise level of a refrigerator (about 40 - 65 dB, depending on the model).

If you have any more questions, we’re here to assist you!

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