We’re glad you chose to shop with us and hope you’re enjoying your purchase!
If you have any questions or need some suggestions for your Flowell product, feel free to reach out by opening a ticket at support@flowell.com, and our team will be more than happy to assist you.
If you’re considering returning your order for a refund, here’s how to get started: Head to our return section on the website (just a quick note: the email you enter is case-sensitive and should match exactly what you used at purchase). Make sure to fill out every part of the form, or you won’t be able to move forward.
Flowell Return Policy
We offer a 30-day risk-free trial period from the date your order is delivered. If you are not satisfied with your purchase, you may return the product within 30 days for a refund. Items must returned in original packaging. Because our products are designed to be used as part of your recovery and wellness routine, products may be returned after reasonable personal use during the trial period. To qualify for a refund, products must be returned in good condition and include all essential components.
Flowell covers the cost of return shipping for eligible returns within the 30-day trial period. Refunds will be processed after the returned product has been received and inspected. Certain final sale or clearance items may not be eligible for return, as clearly indicated at the time of purchase.
For detailed return instructions and refund timelines, please visit our Help Center.
Refunds
Refunds are processed to the original payment method within 10 business days of receiving the returned item.
Cancellations
Orders may not be cancelled after orders have been placed, Please contact our customer service at support@flowell.com for instructions. Orders fall under the Return Policy.
If you have any more questions, don’t hesitate to ask!
Contact us via:
E-Mail: support@flowell.com
Instagram: Official_Flowell